Shipping & In-store pick up
On orders over $89.99 (before tax) you will receive FREE shipping*! *excluding remote areas and certain products of large size.
All the products are shipped out from our stores in Metro Vancouver, therefore shipping cost may vary depending on provincial location.
However, as a small family business, we are trying our hardest to offer you the lowest shipping prices we can.
In-store Pickup
If you are a local customer, we encourage you to choose pick-up from any of our three locations. Be aware that although we try to get you your orders ready as soon as possible, sometimes we may need to source from our warehouse so it may take longer.
Store pickup schedule for stores:
Mondays to Saturday, 10am-6pm & Sundays: 11am – 5pm
Locations for pickup:
- Vancouver store
- Langley store
- North Vancouver store
Pick up from the warehouse:
- Surrey Warehouse ( pick up time: Mondays to Fridays: 9am – 4pm)
Final Sale Items:
- Items that have been removed or taken out of their original packaging
- Items that are used
- Items that have been assembled or modified
- Special ordered item
- All sale & clearance items are final sale
For safety, health & hygienic reasons, some products are final sale. These products include, but are not limited to:
- Car seats
- Child Carriers
- Strollers
- Breast pumps & accessories
- Bottles and Bottle nipples
- Nursing pads and Nursing accessories
- Pacifiers and Teethers
- Sleep Sacs (all sleep sacs are final sale for hygienic reasons. Please make sure you choose the right size before you made the purchase).
- Sleepware
- Sheets & Swaddles
- Bath tubs & Bathing accessories
- Safety gates
- Skin Care products
- Potties
- Special Order Items
Sale items such as Deal of the Day/Week items, promotions (that are not clearance) and certain ‘in store specials’ are eligible for exchange with products or store credit. Please contact your local store or customer service for clarification if you are unsure if a product is final sale or not.
Exchange or Store Credit ONLY:
Items that qualify for exchange or Store Credit ONLY:
- Returns with Gift Receipt within 30 days of purchase
– – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – –
Detailed Shipping info
We currently use Canada Post for most of our shipments. We also have the option to use Canpar for large, over-sized or bulky and heavy orders (over 5kg/10lbs). We aim to make your shopping experience as stress-free as possible. There are no additional handling charges. We make it our goal to maintain the lowest shipping costs that we can, while continuing to bring you the high level of customer service and quality products you have come to expect from our store.
Free Shipping & Flat Shipping rate
We apply the standard shipping rate and offer FREE shipping on orders over $89.99. For orders under $89.99, flat ground shipping fee of $19.99 will apply. However, there are some restrictions apply on certain remote areas and certain products due to their size/weight or product discount.
Order Amount |
Store Pick-up |
Shipping Fee |
Up to $89.98 |
FREE |
$19.99 (flat rate) |
$89.99 and up |
FREE |
FREE** |
Flat rate & Free shipping restrictions on certain remote areas and large sized products:
These areas include but not limited to: Yukon, Northwest Territories, Nunavut & the following postal codes:
Alberta: T0H, T8S, T0G, T0A, T0P
British Columbia: V0W, V0C, V0T, V0J, V0K, V8J, V0V, V8G, V8C, V0T, V1J, V1G
Manitoba: R0B, R8N, R8A, R9A, R0L
Newfoundland & Labrador: A0P, A0R, A2V, A0K, A0A
Nova Scotia: B0E
N. Ontario: P0V, P9N, P8T, P8N, P0W, P0Y, P0X, P9A, P0T, P0L, P5N, J0T
Quebec: G8P, G0V, G0W, G0T, G0H, G0G, G5B, G0C, G4X, G0C, G0J, G5J, G4W, G0E, G5H, G0K, G5R, G0L, G5T, G5A, G8M, G8J, G8L, G8K, G8H, G8N, G7P, G7B, G7N, J1T, J0A, J1Z, J5V, J3T, J6E, J0R, J8C, J0T, J0K, J9L, J9E, J0X, J0W, J0M, J0Z, J9P, J0Y, J9P, J9T, J9Z, J0T
Saskatchewan: S0M, S0J, S9X, S0P, S0E, S0L, S0N, S4H, S0C, S4A
Large items or discounted items in large sizes:
Below items are excluded from Free Shipping and Flat Shipping, please contact the store for a detail shipping cost.
- Sale & Promotional products
- Furniture
- Discounted item in large size